KeyShot DAM Status - Incident history https://keyshotdam.instatus.com KeyShot DAM Tue, 6 Oct 2026 08:00:00 +0000 Scheduled maintenance for US Type: Maintenance Duration: 5 hours Affected Components: US Oct 6, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Oct 6, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 6, 08:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time, brief disruptions may occur. Type: Maintenance

Duration: 5 hours

Affected Components:

Oct 6, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 6, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 6, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time, brief disruptions may occur..

]]> Tue, 6 Oct 2026 08:00:00 +0000 https://keyshotdam.instatus.com/maintenance/cmuuym1de003z07pbhcw2j21i https://keyshotdam.instatus.com/maintenance/cmuuym1de003z07pbhcw2j21i Scheduled maintenance for EU Type: Maintenance Duration: 5 hours Affected Components: EU Oct 6, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Oct 6, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 6, 00:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 5 hours

Affected Components:

Oct 6, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 6, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 6, 00:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

]]> Tue, 6 Oct 2026 00:00:00 +0000 https://keyshotdam.instatus.com/maintenance/cmuuhgrec00be07mpxcsu7fkw https://keyshotdam.instatus.com/maintenance/cmuuhgrec00be07mpxcsu7fkw Scheduled maintenance for US Type: Maintenance Duration: 5 hours Affected Components: US Sep 1, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 1, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 1, 08:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time, brief disruptions may occur. Type: Maintenance

Duration: 5 hours

Affected Components:

Sep 1, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 1, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 1, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time, brief disruptions may occur..

]]> Tue, 1 Sep 2026 08:00:00 +0000 https://keyshotdam.instatus.com/maintenance/cmtgy77yl00mt07oeddiql03w https://keyshotdam.instatus.com/maintenance/cmtgy77yl00mt07oeddiql03w Scheduled maintenance for EU Type: Maintenance Duration: 5 hours Affected Components: EU Sep 1, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 1, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 1, 00:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 5 hours

Affected Components:

Sep 1, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 1, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 1, 00:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

]]> Tue, 1 Sep 2026 00:00:00 +0000 https://keyshotdam.instatus.com/maintenance/cmtgh1xm600ig07oe5a9wl1jc https://keyshotdam.instatus.com/maintenance/cmtgh1xm600ig07oe5a9wl1jc Scheduled maintenance for US Type: Maintenance Duration: 5 hours Affected Components: US Aug 4, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 4, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 4, 08:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time, brief disruptions may occur. Type: Maintenance

Duration: 5 hours

Affected Components:

Aug 4, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 4, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 4, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time, brief disruptions may occur..

]]> Tue, 4 Aug 2026 08:00:00 +0000 https://keyshotdam.instatus.com/maintenance/cmscxvd9d004807jzzouzbs71 https://keyshotdam.instatus.com/maintenance/cmscxvd9d004807jzzouzbs71 Scheduled maintenance for EU Type: Maintenance Duration: 5 hours Affected Components: EU Aug 4, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 4, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 4, 00:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 5 hours

Affected Components:

Aug 4, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 4, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 4, 00:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

]]> Tue, 4 Aug 2026 00:00:00 +0000 https://keyshotdam.instatus.com/maintenance/cmscgq2u2001607jzmah83i0g https://keyshotdam.instatus.com/maintenance/cmscgq2u2001607jzmah83i0g Scheduled maintenance for US Type: Maintenance Duration: 5 hours Affected Components: US Jul 7, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Jul 7, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 7, 08:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time, brief disruptions may occur. Type: Maintenance

Duration: 5 hours

Affected Components:

Jul 7, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 7, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 7, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time, brief disruptions may occur..

]]> Tue, 7 Jul 2026 08:00:00 +0000 https://keyshotdam.instatus.com/maintenance/cmr8xjihu01xqp8m0v4ov822r https://keyshotdam.instatus.com/maintenance/cmr8xjihu01xqp8m0v4ov822r Scheduled maintenance for EU Type: Maintenance Duration: 5 hours Affected Components: EU Jul 7, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Jul 7, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 7, 00:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 5 hours

Affected Components:

Jul 7, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 7, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 7, 00:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

]]> Tue, 7 Jul 2026 00:00:00 +0000 https://keyshotdam.instatus.com/maintenance/cmr8ge86z00qb0ko70qkb5mfx https://keyshotdam.instatus.com/maintenance/cmr8ge86z00qb0ko70qkb5mfx Scheduled maintenance for US Type: Maintenance Duration: 5 hours Affected Components: US Jun 3, 08:28:10 GMT+0 - Completed - Maintenance has completed successfully. Jun 3, 08:28:02 GMT+0 - Completed - Maintenance has completed successfully. Jun 3, 08:27:12 GMT+0 - Completed - Maintenance has completed successfully. Jun 2, 08:00:01 GMT+0 - Completed - Maintenance is now in progress Jun 2, 08:00:00 GMT+0 - Completed - We are planning for a scheduled maintenance during that time, brief disruptions may occur. Type: Maintenance

Duration: 5 hours

Affected Components:

Jun 3, 08:28:10 GMT+0
Completed - Maintenance has completed successfully..

Jun 3, 08:28:02 GMT+0
Completed - Maintenance has completed successfully..

Jun 3, 08:27:12 GMT+0
Completed - Maintenance has completed successfully..

Jun 2, 08:00:01 GMT+0
Completed - Maintenance is now in progress.

Jun 2, 08:00:00 GMT+0
Completed - We are planning for a scheduled maintenance during that time, brief disruptions may occur..

]]> Tue, 2 Jun 2026 08:00:00 +0000 https://keyshotdam.instatus.com/maintenance/cmpxsyrma005np3jtr940flcj https://keyshotdam.instatus.com/maintenance/cmpxsyrma005np3jtr940flcj Scheduled maintenance for EU Type: Maintenance Duration: 5 hours Affected Components: EU Jun 3, 08:25:08 GMT+0 - Completed - Maintenance has completed successfully. Jun 2, 00:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 5 hours

Affected Components:

Jun 3, 08:25:08 GMT+0
Completed - Maintenance has completed successfully..

Jun 2, 00:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

]]> Tue, 2 Jun 2026 00:00:00 +0000 https://keyshotdam.instatus.com/maintenance/cmpxswj9g015pp7lyh7oy9ep0 https://keyshotdam.instatus.com/maintenance/cmpxswj9g015pp7lyh7oy9ep0 Search queries fail intermittently Type: Incident Duration: 1 day, 5 hours and 26 minutes Affected Components: EU Nov 15, 15:42:15 GMT+0 - Resolved - No failures has been observed since the workaround has been applied. Nov 15, 14:38:11 GMT+0 - Monitoring - The workaround seems to be working. We are observing no failed search requests since the workaround was applied. We are continuing to monitor just to be safe. Nov 15, 14:11:34 GMT+0 - Monitoring - We implemented the workaround and are currently monitoring the result. Nov 15, 13:25:28 GMT+0 - Identified - We have identified a workaround, and are starting to deploy it. Nov 15, 09:18:35 GMT+0 - Investigating - The fix yesterday did not fully fix the issue and we are continuing to investigate. Nov 14, 19:44:52 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 14, 14:09:49 GMT+0 - Identified - We believe we have identified the issue. However, given the disruption required to deploy a fix, we are waiting until after normal working hours to implement it. Nov 14, 10:16:39 GMT+0 - Investigating - We are aware of an issue that affects some customers in the EU region making their search queries fail sometimes. We are currently investigating this incident. Type: Incident

Duration: 1 day, 5 hours and 26 minutes

Affected Components:

Nov 15, 15:42:15 GMT+0
Resolved - No failures has been observed since the workaround has been applied..

Nov 15, 14:38:11 GMT+0
Monitoring - The workaround seems to be working. We are observing no failed search requests since the workaround was applied. We are continuing to monitor just to be safe. .

Nov 15, 14:11:34 GMT+0
Monitoring - We implemented the workaround and are currently monitoring the result..

Nov 15, 13:25:28 GMT+0
Identified - We have identified a workaround, and are starting to deploy it. .

Nov 15, 09:18:35 GMT+0
Investigating - The fix yesterday did not fully fix the issue and we are continuing to investigate. .

Nov 14, 19:44:52 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 14, 14:09:49 GMT+0
Identified - We believe we have identified the issue. However, given the disruption required to deploy a fix, we are waiting until after normal working hours to implement it..

Nov 14, 10:16:39 GMT+0
Investigating - We are aware of an issue that affects some customers in the EU region making their search queries fail sometimes. We are currently investigating this incident..

]]> Fri, 14 Nov 2025 10:16:39 +0000 https://keyshotdam.instatus.com/incident/cmhypdwtp00v9mdibjm6txf9p https://keyshotdam.instatus.com/incident/cmhypdwtp00v9mdibjm6txf9p Azure FrontDoor down Type: Incident Duration: 14 hours and 33 minutes Affected Components: US, EU Oct 30, 08:21:00 GMT+0 - Resolved - This incident has been resolved. Oct 29, 21:57:57 GMT+0 - Monitoring - Azure seems to have implemented a fix and are currently monitoring the result. Oct 29, 21:56:49 GMT+0 - Identified - Azure is continuing to work on a fix for this incident. Oct 29, 17:47:37 GMT+0 - Investigating - Azure is currently investigating an issue surrounding it's FrontDoor service <https://azure.status.microsoft/en-us/status> Type: Incident

Duration: 14 hours and 33 minutes

Affected Components: ,

Oct 30, 08:21:00 GMT+0
Resolved - This incident has been resolved..

Oct 29, 21:57:57 GMT+0
Monitoring - Azure seems to have implemented a fix and are currently monitoring the result..

Oct 29, 21:56:49 GMT+0
Identified - Azure is continuing to work on a fix for this incident..

Oct 29, 17:47:37 GMT+0
Investigating - Azure is currently investigating an issue surrounding it's FrontDoor service <https://azure.status.microsoft/en-us/status>.

]]> Wed, 29 Oct 2025 17:47:37 +0000 https://keyshotdam.instatus.com/incident/cmhcag6hu00e74uuervvqj84w https://keyshotdam.instatus.com/incident/cmhcag6hu00e74uuervvqj84w Cloudflare Workers CDN Issue Type: Incident Duration: 1 hour and 59 minutes Affected Components: US, EU Oct 23, 08:59:44 GMT+0 - Resolved - This incident has been resolved. Oct 23, 08:21:26 GMT+0 - Monitoring - Cloudflare has implemented a fix and are currently monitoring the result. Oct 23, 08:02:28 GMT+0 - Identified - Cloudflare is working on implementing a fix for this issue Oct 23, 07:30:50 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 23, 07:00:50 GMT+0 - Investigating - We are currently investigating this incident. This is an issue affecting cloudflare which hits us. More info here <https://www.cloudflarestatus.com/incidents/srj1939ly923> Type: Incident

Duration: 1 hour and 59 minutes

Affected Components: ,

Oct 23, 08:59:44 GMT+0
Resolved - This incident has been resolved..

Oct 23, 08:21:26 GMT+0
Monitoring - Cloudflare has implemented a fix and are currently monitoring the result..

Oct 23, 08:02:28 GMT+0
Identified - Cloudflare is working on implementing a fix for this issue.

Oct 23, 07:30:50 GMT+0
Identified - We are continuing to work on a fix for this incident..

Oct 23, 07:00:50 GMT+0
Investigating - We are currently investigating this incident. This is an issue affecting cloudflare which hits us. More info here <https://www.cloudflarestatus.com/incidents/srj1939ly923>.

]]> Thu, 23 Oct 2025 07:00:50 +0000 https://keyshotdam.instatus.com/incident/cmh34utvw00qfo1hojxhvy37i https://keyshotdam.instatus.com/incident/cmh34utvw00qfo1hojxhvy37i We have seen reports of unavailability of Keyshot DAM services Type: Incident Duration: 4 hours and 3 minutes Affected Components: EU, US Oct 1, 15:03:00 GMT+0 - Resolved - This incident has been resolved. Oct 1, 13:43:21 GMT+0 - Monitoring - The implemented fix is taking longer to resolve than anticipated. It may take up to 12 hours for the issue to be resolved entirely. Oct 1, 12:27:32 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result, we expect upto 30 minutes for it to work for everyone. Oct 1, 12:01:50 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 1, 11:00:00 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 4 hours and 3 minutes

Affected Components: ,

Oct 1, 15:03:00 GMT+0
Resolved - This incident has been resolved..

Oct 1, 13:43:21 GMT+0
Monitoring - The implemented fix is taking longer to resolve than anticipated. It may take up to 12 hours for the issue to be resolved entirely..

Oct 1, 12:27:32 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result, we expect upto 30 minutes for it to work for everyone..

Oct 1, 12:01:50 GMT+0
Identified - We are continuing to work on a fix for this incident..

Oct 1, 11:00:00 GMT+0
Investigating - We are currently investigating this incident..

]]> Wed, 1 Oct 2025 11:00:00 +0000 https://keyshotdam.instatus.com/incident/cmg7xr3fa07ld3n1k2m3anaww https://keyshotdam.instatus.com/incident/cmg7xr3fa07ld3n1k2m3anaww Scheduled Maintenance EU Type: Maintenance Affected Components: EU Jun 3, 06:00:00 GMT+0 - Completed - We will be performing essential system maintenance that may involve brief redeployments of some customer environments. This work is necessary to ensure continued security and reliability of our platform. No action is required from your side. We expect minimal to no disruption during this period. Thank you for your understanding. Type: Maintenance

Affected Components:

Jun 3, 06:00:00 GMT+0
Completed - We will be performing essential system maintenance that may involve brief redeployments of some customer environments. This work is necessary to ensure continued security and reliability of our platform. No action is required from your side. We expect minimal to no disruption during this period. Thank you for your understanding..

]]> Tue, 3 Jun 2025 06:00:00 +0000 https://keyshotdam.instatus.com/maintenance/cmbgbd874005rwzyh3rn3o8jp https://keyshotdam.instatus.com/maintenance/cmbgbd874005rwzyh3rn3o8jp