tag:keyshotdam.instatus.com,2005:/history KeyShot DAM Status - Incident history 2026-10-06T08:00:00.000+00:00 KeyShot DAM tag:keyshotdam.instatus.com,2005:Maintenance/cmuuym1de003z07pbhcw2j21i 2026-10-06T08:00:00.000+00:00 2026-10-06T13:00:00.000+00:00 Scheduled maintenance for US Type: Maintenance

Duration: 5 hours

Affected Components: US

Oct 6, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 6, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 6, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time, brief disruptions may occur..

]]> tag:keyshotdam.instatus.com,2005:Maintenance/cmuuhgrec00be07mpxcsu7fkw 2026-10-06T00:00:00.000+00:00 2026-10-06T05:00:00.000+00:00 Scheduled maintenance for EU Type: Maintenance

Duration: 5 hours

Affected Components: EU

Oct 6, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 6, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 6, 00:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

]]> tag:keyshotdam.instatus.com,2005:Maintenance/cmtgy77yl00mt07oeddiql03w 2026-09-01T08:00:00.000+00:00 2026-09-01T13:00:00.000+00:00 Scheduled maintenance for US Type: Maintenance

Duration: 5 hours

Affected Components: US

Sep 1, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 1, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 1, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time, brief disruptions may occur..

]]> tag:keyshotdam.instatus.com,2005:Maintenance/cmtgh1xm600ig07oe5a9wl1jc 2026-09-01T00:00:00.000+00:00 2026-09-01T05:00:00.000+00:00 Scheduled maintenance for EU Type: Maintenance

Duration: 5 hours

Affected Components: EU

Sep 1, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 1, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 1, 00:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

]]> tag:keyshotdam.instatus.com,2005:Maintenance/cmscxvd9d004807jzzouzbs71 2026-08-04T08:00:00.000+00:00 2026-08-04T13:00:00.000+00:00 Scheduled maintenance for US Type: Maintenance

Duration: 5 hours

Affected Components: US

Aug 4, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 4, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 4, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time, brief disruptions may occur..

]]> tag:keyshotdam.instatus.com,2005:Maintenance/cmscgq2u2001607jzmah83i0g 2026-08-04T00:00:00.000+00:00 2026-08-04T05:00:00.000+00:00 Scheduled maintenance for EU Type: Maintenance

Duration: 5 hours

Affected Components: EU

Aug 4, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 4, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 4, 00:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

]]> tag:keyshotdam.instatus.com,2005:Maintenance/cmr8xjihu01xqp8m0v4ov822r 2026-07-07T08:00:00.000+00:00 2026-07-07T13:00:00.000+00:00 Scheduled maintenance for US Type: Maintenance

Duration: 5 hours

Affected Components: US

Jul 7, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 7, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 7, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time, brief disruptions may occur..

]]> tag:keyshotdam.instatus.com,2005:Maintenance/cmr8ge86z00qb0ko70qkb5mfx 2026-07-07T00:00:00.000+00:00 2026-07-07T05:00:00.000+00:00 Scheduled maintenance for EU Type: Maintenance

Duration: 5 hours

Affected Components: EU

Jul 7, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 7, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 7, 00:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

]]> tag:keyshotdam.instatus.com,2005:Maintenance/cmpxsyrma005np3jtr940flcj 2026-06-02T08:00:00.000+00:00 2026-06-03T08:28:10.170+00:00 Scheduled maintenance for US Type: Maintenance

Duration: 5 hours

Affected Components: US

Jun 3, 08:28:10 GMT+0
Completed - Maintenance has completed successfully..

Jun 3, 08:28:02 GMT+0
Completed - Maintenance has completed successfully..

Jun 3, 08:27:12 GMT+0
Completed - Maintenance has completed successfully..

Jun 2, 08:00:01 GMT+0
Completed - Maintenance is now in progress.

Jun 2, 08:00:00 GMT+0
Completed - We are planning for a scheduled maintenance during that time, brief disruptions may occur..

]]> tag:keyshotdam.instatus.com,2005:Maintenance/cmpxswj9g015pp7lyh7oy9ep0 2026-06-02T00:00:00.000+00:00 2026-06-03T08:25:08.797+00:00 Scheduled maintenance for EU Type: Maintenance

Duration: 5 hours

Affected Components: EU

Jun 3, 08:25:08 GMT+0
Completed - Maintenance has completed successfully..

Jun 2, 00:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

]]> tag:keyshotdam.instatus.com,2005:Incident/cmhypdwtp00v9mdibjm6txf9p 2025-11-14T10:16:39.020+00:00 2025-11-15T15:42:15.273+00:00 Search queries fail intermittently Type: Incident

Duration: 1 day, 5 hours and 26 minutes

Affected Components: EU

Nov 15, 15:42:15 GMT+0
Resolved - No failures has been observed since the workaround has been applied..

Nov 15, 14:38:11 GMT+0
Monitoring - The workaround seems to be working. We are observing no failed search requests since the workaround was applied. We are continuing to monitor just to be safe. .

Nov 15, 14:11:34 GMT+0
Monitoring - We implemented the workaround and are currently monitoring the result..

Nov 15, 13:25:28 GMT+0
Identified - We have identified a workaround, and are starting to deploy it. .

Nov 15, 09:18:35 GMT+0
Investigating - The fix yesterday did not fully fix the issue and we are continuing to investigate. .

Nov 14, 19:44:52 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 14, 14:09:49 GMT+0
Identified - We believe we have identified the issue. However, given the disruption required to deploy a fix, we are waiting until after normal working hours to implement it..

Nov 14, 10:16:39 GMT+0
Investigating - We are aware of an issue that affects some customers in the EU region making their search queries fail sometimes. We are currently investigating this incident..

]]> tag:keyshotdam.instatus.com,2005:Incident/cmhcag6hu00e74uuervvqj84w 2025-10-29T17:47:37.201+00:00 2025-10-30T08:21:00.444+00:00 Azure FrontDoor down Type: Incident

Duration: 14 hours and 33 minutes

Affected Components: US, EU

Oct 30, 08:21:00 GMT+0
Resolved - This incident has been resolved..

Oct 29, 21:57:57 GMT+0
Monitoring - Azure seems to have implemented a fix and are currently monitoring the result..

Oct 29, 21:56:49 GMT+0
Identified - Azure is continuing to work on a fix for this incident..

Oct 29, 17:47:37 GMT+0
Investigating - Azure is currently investigating an issue surrounding it's FrontDoor service <https://azure.status.microsoft/en-us/status>.

]]> tag:keyshotdam.instatus.com,2005:Incident/cmh34utvw00qfo1hojxhvy37i 2025-10-23T07:00:50.496+00:00 2025-10-23T08:59:44.829+00:00 Cloudflare Workers CDN Issue Type: Incident

Duration: 1 hour and 59 minutes

Affected Components: US, EU

Oct 23, 08:59:44 GMT+0
Resolved - This incident has been resolved..

Oct 23, 08:21:26 GMT+0
Monitoring - Cloudflare has implemented a fix and are currently monitoring the result..

Oct 23, 08:02:28 GMT+0
Identified - Cloudflare is working on implementing a fix for this issue.

Oct 23, 07:30:50 GMT+0
Identified - We are continuing to work on a fix for this incident..

Oct 23, 07:00:50 GMT+0
Investigating - We are currently investigating this incident. This is an issue affecting cloudflare which hits us. More info here <https://www.cloudflarestatus.com/incidents/srj1939ly923>.

]]> tag:keyshotdam.instatus.com,2005:Incident/cmg7xr3fa07ld3n1k2m3anaww 2025-10-01T11:00:00.000+00:00 2025-10-01T15:03:00.000+00:00 We have seen reports of unavailability of Keyshot DAM services Type: Incident

Duration: 4 hours and 3 minutes

Affected Components: EU, US

Oct 1, 15:03:00 GMT+0
Resolved - This incident has been resolved..

Oct 1, 13:43:21 GMT+0
Monitoring - The implemented fix is taking longer to resolve than anticipated. It may take up to 12 hours for the issue to be resolved entirely..

Oct 1, 12:27:32 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result, we expect upto 30 minutes for it to work for everyone..

Oct 1, 12:01:50 GMT+0
Identified - We are continuing to work on a fix for this incident..

Oct 1, 11:00:00 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:keyshotdam.instatus.com,2005:Maintenance/cmbgbd874005rwzyh3rn3o8jp 2025-06-03T06:00:00.000+00:00 2025-06-03T06:00:00.000+00:00 Scheduled Maintenance EU Type: Maintenance

Affected Components: EU

Jun 3, 06:00:00 GMT+0
Completed - We will be performing essential system maintenance that may involve brief redeployments of some customer environments. This work is necessary to ensure continued security and reliability of our platform. No action is required from your side. We expect minimal to no disruption during this period. Thank you for your understanding..

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